1. 1- Abbas K. A. & Mokhtar M. M. (2003) Assessing and Improving Container Handling Services at Alexandria Port: Based on Logistics & Questionnaire Analysis. In 15th Annual Conference for Nordic Researchers in Logistics, (NOFOMA 2003) Striving for Leading Edge Logistics, Work in Progress Session: Transport. Oulu, Finland. As web publication:
   http://www.nofoma.org/conferences/nofoma2003/program/information.htm
   2- Abbas K. A. & Mokhtar M. M (2003) Logistics Chain Analysis of Alexandria Container Handling Company in Egypt: A Basis for Assessing Services. In Proceedings of European Transport Conference, Seminar on Freight and Logistics: Operations and Performance of Maritime Terminals. Strasbourg, France.
   http://www.etcproceedings.org/paper/logistics-chain-analysis-of-alexandria-container-handling-company-in-egypt-a-b

Abstract:

This research aims at developing two logistics chains that simulate the activities performed by Alexandria Container Handling Company (ACHC). The first is the chain describing the process involved in handling imported containers and the second is the chain concerned with handling exported containers. These chains include activities such as loading, unloading of containers, internal transport to container storage yards, handling of containers, customs procedures, other inspections and quality control, and finally loading of containers to customers’ vehicles. The research presents an assessment of the quality of services provided by ACHC. This is based on examining the developed logistics chains as well as on the analysis of 45 service assessment questionnaires completed by ACHC customers. A diagnostic identification of strengths and weaknesses of ACHC then follows. The paper concludes with proposing a number of potential measures and considerations aimed at producing improvements to the operation of the current logistics chains for the company, in particular, as well as for other container handling companies.

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This article may be used for research, teaching and private study purposes. Any substantial or systematic reproduction, re-distribution, re-selling, loan or sub-licensing, systematic supply or distribution in any form to anyone is expressly forbidden.